Privacy Policy

1. Introduction

BookSolid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment scheduling platform and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Business Information: Business hours, services offered, pricing, and other business-related details.
• Client Information: Information about your clients including names, contact details, and appointment history that you input into the Service.
• Payment Information: Billing address and payment method details (processed securely by our payment processor).
• Communications: Any correspondence you send to us, including support requests.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service, including features used and actions taken.
• Device Information: Browser type, operating system, device type, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies and Similar Technologies: We use cookies to maintain sessions and remember preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process appointments and send appointment reminders via SMS and email
• Send administrative notifications (service updates, security alerts)
• Process payments and prevent fraud
• Respond to customer support requests
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. SMS and Email Communications

Our Service sends automated SMS and email reminders to reduce appointment no-shows. When you or your clients provide a phone number or email:

• Appointment confirmations and reminders will be sent automatically
• Clients can opt out of SMS reminders by replying STOP to any message
• Message frequency depends on appointment scheduling
• Standard message and data rates may apply

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our Service (payment processors, SMS providers, email services, hosting providers).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law, court order, or government request.
• Protection of Rights: To protect our rights, privacy, safety, or property.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements). You can request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@booksolid.app.

9. Third-Party Services

Our Service may integrate with third-party services (e.g., Google Calendar). When you connect these services, their privacy policies govern their collection and use of your data. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: